Patient-Centered Care

Patient-centered care is widely considered a best practice in health and rehabilitation services, yet we have little guidance regarding its application to audiology. Consequently, we may think we know what it looks like and yet be quite off the mark. For example, consider the following dialogue:

Audiologist #1: I fit Hearing Aid XYZ with a new patient today.

Audiologist #2: I’ve heard about that one, it’s brand new. What was your patient’s reaction?

Audiologist #1: Well, it doesn’t matter, I know it will work quite well.

Audiologist #2: Yes but … in the spirit of patient-centered care, her input would be taken into consideration, so…

Audiologist #1:  My decision is completely patient-centered!  It’s based on I know is what’s best for the patient.

Good intentions aside, the first audiologist’s understanding of patient-centered care (PCC) is actually its opposite! In hopes of clarifying our understanding of PCC as well as supporting a gradual change process, this web forum will be offering a series of entries on the principles of evidence-based PCC as they apply to audiology/aud counseling, including self-assessments and invitations to dialogue. See below for links, and please check back regularly for updates.

Interested in adding your thoughts?  Please contact Kris English.

Part I: Audiology Counseling and Patient-Centered Care: Introduction

Part II: Exploring Heath, Disease and the Illness Experience

Part III: Understanding the Whole Person

Part IV: Finding Common Ground

Part V: Enhancing the Patient-Clinician Relationship (August 2017)